CUSTOMER SERVICE

CUSTOMER SERVICE

Abella1.com | Abella1 LTD Welcome to Abella1 At Abella1, we aim to provide a professional, reliable and secure advertising service. Our customer support team assists advertisers with submissions, payments, advertisement changes and other enquiries relating to our website. Secure Payments Abella1 LTD accepts payment for advertising services through Nochex Limited, our payment processing provider.

We accept Visa, Mastercard and Apple Pay through Nochex Limited, and bank transfers by arrangement. Card payments are processed through secure, encrypted payment systems. Abella1 LTD does not store customers’ full card numbers or card security codes. The descriptor on your bank or card statement may vary depending on the payment method, processor and bank. Payment Confirmation and Records Please retain your payment confirmation, transaction reference and invoice or receipt, where issued. These details help us locate transactions and resolve payment enquiries. Customer Support Our support team can assist with: New advertising enquiries and submissions Advertisement corrections, updates and removal requests Payment confirmations and billing questions Refund and cancellation requests General enquiries about our advertising services Email: info@abella1.com We aim to respond to customer enquiries within 48 hours. Responses may take longer during weekends, public holidays or unusually busy periods. Refunds and Cancellations Refund and cancellation requests are considered under our published Terms and Conditions and Refund Policy.

Nothing on this page limits applicable statutory rights. Company Information Abella1 LTD Company number: 13802852 71–75 Shelton Street, Covent Garden London WC2H 9JQ, United Kingdom Website: https://www.abella1.com Email: info@abella1.com