Refund & Cancellation Policy

Abella1 LTD Company Registration Number: 13802852 Website: https://www.abella1.com Email: info@abella1.com

1. Our Services Abella1 LTD provides online advertising and directory listing services through www.abella1.com. Payments are made for advertising space and related services on our website.

2. Cancellation Policy Customers may request cancellation of their advertising at any time by contacting info@abella1.com. We offer a voluntary refund request period of 3 calendar days from the date of payment, subject to the conditions below and without affecting any statutory consumer rights.

3. Refund Eligibility Refund requests submitted within 3 calendar days will be reviewed in accordance with our goodwill refund policy. Where an advertisement has not yet been published, an eligible cancellation request will normally receive a full refund. Where advertising services have already commenced, any applicable and lawfully disclosed charges for services provided may be deducted. If Abella1 LTD is unable to provide the purchased advertising service, customers will receive a full refund. Nothing in this policy excludes or limits customers’ statutory rights.

4. Consumer Cancellation Rights Consumers purchasing services online generally have a statutory 14-day cancellation period, subject to applicable exceptions. Where a consumer expressly requests that advertising services begin during this period, they may be required to pay a proportionate amount for services already provided if they subsequently cancel. The statutory right to cancel may be lost once the service has been fully performed, provided the relevant legal requirements have been met.

5. Refund Processing Approved refunds will normally be initiated within 5–7 working days. Refunds will be made to the original payment method unless otherwise agreed and legally permitted. Any statutory refund will be processed within the applicable legal deadline, normally no later than 14 calendar days. The time taken for refunded funds to appear in a customer’s account may depend on their bank or payment provider.

6. Manual Renewals All advertising renewals are processed manually. Customers will not be charged automatically for renewal unless they separately authorise a new payment.

7. Contact Us For cancellation requests, refund enquiries or complaints, please contact: Abella1 LTD Email: info@abella1.com Website: www.abella1.com Please include your name, advertisement reference (if available), payment date and reason for contacting us.

Last updated: 15 October 2026